End User FAQ

Q: What Web Browsers does Content Raven Support?

A: Here is a link to see our system requirements.

https://helpdesk.contentraven.com/hc/en-us/articles/201031277-System-Requirements

 

Q: Can I download the files sent to me from Content Raven?

A: All document Permissions are controlled by the Organization that shared the content with you using Content Raven's application. If the sender has enabled end user download, you will see a download icon in the Content Raven viewer. If they have not enabled end user download, the download icon will not display and you will not be able to download the document.

 

Q: Are any Internet Plug-In applications required to use Content Raven?

A: Yes. If the sender of the content has enable Device Activations for the content you will need Microsoft Silverlight installed on your computer. If Device Activations is enabled for the content and you do not have Silverlight installed on your system, Content Raven provides a link to download and install Silverlight.

 

In the latest version of Google Chrome for Mac, Chrome no longer supports Microsoft Silverlight on Mac. Please use Safari or Firefox browser if this scenario arises on your mac.

 

Q: Does Content Raven have a mobile app?

A: Yes, Content Raven mobile app is available for both iOS and Android.

iOS: https://itunes.apple.com/us/app/content-raven/id474145366?mt=8

Android: https://play.google.com/store/apps/details?id=com.contentravenapp&hl=en

 

Some of our Customers have also opted for their own branded version of Content Raven's mobile app. If you are an end user for one of these Customers, follow the document links on your mobile browser and you will be brought to that Branded app in either Apple App Store or Google Play.

 

Q: When I try to print document from the Content Raven Viewer the document does not print using my browser's File/Print function, How do I print the document?

A: With the document open in the Content Raven Viewer, if the document sender has enabled print for the document, you will see a Print icon in the Content Raven Viewer. You must use the print button in the viewer to print your document.

Allow time for your document to fully load in the viewer before printing.

The Printer will go to the printer that is set as your default printer.

When you select the Print button in the viewer you are consuming a print allowance. Please ask the sender of the document how many print allowances they have provided you with. 

Q: When I select a document to view I receive a Pop-Up message stating that I have "Exceeded Maximum Activation", what does this mean?

A: Exceeded Maximum Activation means that the sender of the document has limited the number of devices (computer/mobile) that you can view the material on. Once the limit has been reached, you will need to submit a request to the Organization that shared the material with you. In the same Pop-Up message that you see there is a button that reads "Send Authentication Email". Selecting this button will submit your request for additional device activations to the sender of the material.

The organization that sent the material has the option to either Grant or Deny your request for additional device Activations. You will receive an email notification from Content Raven informing you of their decision. In Content Raven's application, content control is always maintained by the Organization that owns the material.

Q: When I select a document to Print I receive a message stating that I have "Reached Maximum Print Allowance", what does this mean?

A: Reached Maximum Print Allowance means the sender of the document has limited the number of times that you are allowed to print the document. Once the limit has been reached you will need to submit a request to the Organization that shared the material with you. In the same Pop-Up message that you see there is a button that reads "Send Print Request". Selecting this button will submit your request for additional print allowances to the sending Organization.

The Organization that sent you document has the option to either Grant or Deny your request.

You will receive an email notification from Content Raven informing you of their decision. In Content Raven's application, content control is always maintained by the Organization that owns the material.

 

Q: I logged into Content Raven on my mobile browser and my document will not open, is mobile browsing supported.

A: Mobile browsers are not supported with the exception of one scenario. If the organization that shared the content with you has decided to allow unlimited device activations for the content, then your mobile browser will work.

If the Organization is limiting the number of devices that you can view content on, then you will need to get the Content Raven mobile app.

 

 

 

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